Introduction
At Curiosity Quests, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.
1. Who We Are
Curiosity Quests is operated by Jacqui O’Connell (“we,” “us,” or “our”).
2. Information We Collect
2.1 Personal Data
We may collect personal information that you voluntarily provide to us when you:
- Purchase our downloadable guides
- Book a guided quest
- Sign up for our newsletter
- Contact us via email or our contact form
- Participate in competitions or promotions
This information may include:
- Name
- Email address
- Phone number
- Postal address
- Payment information (note: we do not store your full payment details)
- Family details (such as number and ages of children)
- Photographs you share with us from your adventures
2.2 Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:
- IP address
- Browser type
- Operating system
- Pages visited
- Time and date of your visit
- Time spent on those pages
- Referring website addresses
This information helps us understand how visitors use our website so we can improve it.
2.3 Cookies
We use cookies to enhance your experience on our website. These are small files stored on your device that help us provide certain features and functionality. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.
3. How We Use Your Information
We use your information for the following purposes:
3.1 To Provide Our Services
- Processing your purchases and bookings
- Delivering digital products to you
- Communicating with you about your purchases or bookings
- Providing customer support
3.2 Marketing and Communications
- Sending you our newsletter (if you have subscribed)
- Informing you about new products, special offers, and events
- Responding to your inquiries
- Gathering feedback about our products and services
3.3 To Improve Our Website and Services
- Analyzing usage patterns and trends
- Testing new features and functionality
- Troubleshooting technical issues
- Developing new products and services
4. Legal Basis for Processing
We process your personal data on the following legal bases:
- Your consent (e.g., when you subscribe to our newsletter)
- Performance of a contract (e.g., when you purchase our products or book our services)
- Our legitimate interests (e.g., to improve our website and services)
- Compliance with legal obligations
5. Data Sharing and Disclosure
We may share your information with:
5.1 Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as payment processing, email delivery, hosting services, and customer service. These providers have access to your personal information only to perform these tasks and are obligated not to disclose or use it for any other purpose.
5.2 Business Transfers
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.
5.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
6. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
7. Data Security
We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
Under data protection laws, you have rights including:
- Right to access – You can request copies of your personal data.
- Right to rectification – You can request that we correct inaccurate personal data.
- Right to erasure – You can request that we delete your personal data in certain circumstances.
- Right to restrict processing – You can request that we restrict the processing of your personal data.
- Right to data portability – You can request the transfer of your personal data to another organization or directly to you.
- Right to object – You can object to our processing of your personal data.
- Right to withdraw consent – You can withdraw your consent where we rely on consent to process your personal data.
To exercise any of these rights, please contact us using the details provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data.
9. Children’s Privacy
Our services are not intended for individuals under the age of 16 without parental consent. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can take appropriate action.
10. Third-Party Links
Our website may contain links to third-party websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: info@curiosityquests.co.uk
13. Complaints
If you have a concern about our handling of your personal data, please contact us first. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).
Last updated: May 2025